Call and Contact Center
Many years of experience of Poczta Polska in the field of multi -channel customer service allows you to offer Contact Center services in a manner adapted to the individual needs of customers . The scale of service provided enables efficient implementation of campaigns to corporate clients and flexible response in situations of increased communication traffic.
In addition, we have the necessary knowledge and resources, thanks to which we successfully implement processes for state -owned companies and the public sector.
Benefits for the client
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High quality of services
Many years of experience, effective matching of the contact channel, Service Level parameters to the preferences and customer requirements
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Security
Verification of the caller, recording conversations, encryption of feedback
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Cost optimization
Professional service ordered outside = control and reduction of the costs of implementing tasks
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Efficient communication
Developed procedures for professional and effective contact with clients
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Flexibility
Flexible working hours of consultants enabling the expansion of the area of contact with clients
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Efficiency guarantee
Permanent service by qualified consultants' staff
We encourage you to take advantage of the wide range of Contact Center services, which we adapt to the individual needs of customers.
Our advantages
Modern multi -channel Contact Center system
low rotation rate among telephone consultants
An experienced team of internal trainers
developed and improved contact procedures
Acceptance of jobs for disabled people
English service
Contact Center services
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Comfortable hotline
The dedicated helpline number for customer service allows you to establish lasting relationships. Questions about products or services, ongoing order service - the external call center will not only improve the contact process, but also increase the company's prestige and strengthen its image. As part of the helpline service, we provide full information on the offer and products and we accept services for services.
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Effective sales
We will implement effective commercial communication - from the initial presentation of the offer, through discussing its details, to the conclusion of the contract or organizing a meeting with a sales representative.
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Necessary sales support
Contact Center can perform an auxiliary function, strengthening the company's commercial division in selected areas. External sales support allows you to simultaneously reduce costs and increase service standards. This is not only efficient management of customer relationships, it is also an opportunity to accelerate the complaint service process.
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Efficient management of receivables
A systematized, multi -channel process of amicable contact with clients with fees not only supports the company's financial liquidity, but also improves and facilitates communication. It allows you to reduce costs and prevents the emergence of overdue receivables. We support the company in providing clients with information on issued invoices or a state of debt, we indicate repayment methods, carry out the negotiation process with debtors, we monitor payments.
Telephone marketing research
Telephone marketing research
Marketing research is a tool commonly used when planning strategies or determining directions of action. It enables better profiling of products and services, as well as shaping a positive image of a company that can flexibly react to the needs of the market. We offer support in the preparation of the study, conducting telephone surveys and registration of data in the system. At the client's request, we analyze the results obtained. We will jointly plan campaigns of products and services at the Direct Mail Center Poczta Polska .
Support Help Desk and Service Desk
Properly prepared Contact Center consultants can provide quick technical or substantive help, taking over all areas of the necessary and anticipated support and after -sales service. We provide technical advice, accept applications and register, monitor the processes.
