Increased interest in online services
The mail provides safe and convenient forms of using online postal services. In 2020, the company recorded a 40% increase in clients' interest in postal services via e-formulars and a 25% increase in e-card sales on the Envelo platform.
Coronavirus pandemic accelerated the digital transformation of many sectors of the economy. Many changes have also occurred in the markets where the Polish Post has been operating. The past year, therefore, favored the online activities, which were used by customers who value time, convenience and security.
In 2020, Polish Poczta Customers showed 40%higher interest in postal services reported online via e-formulars than in 2019. The largest increase in customer interest concerns services: recommended to the box (over 70%), Einfo-Iwizo (over 60%), shipping (over 60%) and demanding (40%).
Poczta Polska also allows you to send postcards and buy postage stamps via the website www.envelo.pl . Just select the card formula, then enter the content of the information, complete the recipient's data, the sender and make payments online. The card prepared and paid in this way is printed and enveloped in the printing house, and then delivered to the recipient by the postman. The sale of postcards via the Envelo platform in 2020. Compared to 2019, it increased by almost 25%, and the increase in sales of stamps is almost 20%.
From August 2020, the desire to use selected services of Poczta Polska can be reported online and confirmed your identity using a trusted profile. The trusted profile allows for quick and convenient use of e-formators. The order of selected services takes place quickly and efficiently. It consists in completing the short form available at https://eformularz.poczta-polska.pl/ . Just select the service, log in to the trusted profile and complete the service order form. After performing these activities, Poczta Polska will submit to the indicated e-mail address to customers confirmation of the provision of a given service.
E-Info: Advizo is a free service that allows you to receive information about the expectation of a parcel at a post office. Customers learn about the notification for the time and place where they are. The information is sent by text or e-mail, depending on the type of channel the customer will choose. In the case of letters in criminal, civil, judicial and administrative, tax, administrative and letters on violation of public finance discipline, customers will receive a notification in paper form.
Saying is an ideal solution for people who change their place of residence or stay and want the parcels to go to a new address. Shipments addressed to the customer to the old address will be sent to a new one, which will indicate in the form. The service does not include letters in criminal, civil, judicial and administrative, tax, administrative and letters in the case for violation of public finance discipline, shipments with bees and chicks of domestic birds, samples with milk and packets24, packs48, parcels+, mail.
Delivery on request is a service that allows customers to re -deliver the notified registered mail. You can choose the delivery to the original address in the selected time period, during the opening hours of the institution delivering a re -notified parcel. Customers can order a service via an electronic form by calling the helpline or at the postman.
Thanks to the service of storage of parcels, customer correspondence can easily wait for a pickup at a post office. Poczta Polska can store it up to four weeks after the first attempt to deliver. The service is dedicated to notified notified shipments (e.g. ordinary lists not going to the box) and registered shipments (e.g. registered lists, packages), excluding postal items sent on special terms.