Already 12,700 users have an escrzynka
During the pandemic, Poczta Polska expanded its portfolio with new products available by digital road and additionally introduced numerous solutions enabling safe reception of its services. Already during the first two months, 12.7 thous. users.
Pandemia has proven that Poczta Polska can efficiently react to the needs of the changing reality, providing recipients with new solutions necessary at the moment. Bearing in mind the safety rules that reduce the risk of SARS-COV-2 infection, the company has introduced an online service package, as well as numerous solutions enabling retail and business customers to secure shipping and order implementation. Many of the introduced digital facilities will be permanently included in the Poczta Polska portfolio.
The key digital solution, available as part of the platform and launched by Poczta Polska during the Pandemia, is the Eskrzynka - a service that ensures the possibility of receiving correspondence without leaving home. Registered shipments are digitized and made available to the customer in an online mailbox, maintaining all safety standards and the confidentiality of e-mails. Escrzynka can be set up online using a trusted profile. Pursuant to the applicable regulations, regulated shipments are supported as part of the solution, excluding shipments sent by: courts and tribunals, prosecutor's office and bailiff, and by law enforcement agencies - if they were marked by the sender "" is not digitized ". In just two months of restarting the escrzynka, 12,700 users have already benefited from this service.
On the Poczta-cyfrowa.pl platform, the company integrated most of the services distributed within the entire Poczta Polska Capital Group, enabling easy and safe access to the offer online.
Through the Poczta-cyfrowa.pl platform, the customer can: report a desire to give a package, buy e-applause, send an e-card, reach to the offer of an online philatelic store and an e-store of mail, order a subscription to the press, and also use banking and insurance services. The Poczta Polska platform also gives the opportunity to submit an instruction to receive an electronic notification, directing correspondence to the address indicated, or the option of storing correspondence in the facility - up to 4 weeks. At Poczta-cyfrowa.pl it is also possible to set up a trusted profile, necessary for the desire to report matters that require confirmation of the customer's identity for security reasons.
In the field of traditional delivery, permanently carried out by the post office during the pandemic, the company introduced preventive solutions, whose task is to ensure security not only to customers, but also to employees.
On April 22, 2020, in connection with the change in the provisions in the postal law, the company implemented new guidelines for the delivery of registered mailing and postal packages and courier parcels. The first is to provide shipments directly to the box on the recipient's list. Due to the applicable provisions, the abovementioned The delivery method does not include shipments sent, among others by courts and prosecutor's office. In the case of such correspondence, changes have been made that allow its non -contact reception. For security reasons, postal customers have the option of receiving registered registered letters without a traditional receipt. Instead of a signature, it is enough to show - from a safe distance - an employee of the Polish Post Office of an identity document, e.g. ID card, passport or driving license. An employee of Poczta Polska writes the last four numbers of the number from the verified document and on this basis may issue a parcel.
Package of the package using the PIN code is another solution implemented by the post office. Its implementation is possible after the sender entered the phone number or email address of the addressee, to which Poczta Polska provides 6 digital PIN before delivery. When picking up the shipment, just give it to the courier. The one -off collection code can be used in the services: Pocztex, Paczka+ and postal package.
In such a safe way, postalists also deliver packages to people staying on quarantine and pulse oximeters for patients with Covid-19. On the other hand, the delivery of registered letters requiring a receipt, e.g. correspondence from courts and prosecutors, is suspended for the time of quarantine and insulation. Such shipments are stored free of charge and serve only when the address is not on the list of quarantine or insulation addresses.
According to the chosen strategy and due to the growing interest in digital solutions, Poczta Polska is working on the systematic widening of the portfolio of products available online. Many services introduced during the pandemic will permanently appear in the company's offer.
Current information is available here .