Poczta Polska buys a modern IT system for post offices

Poczta Polska concluded a contract with the company from the Poczta Polska Group Digital Services, functioning on the commercial market under the name Envelo, for the purchase and implementation of the IT system "New Operating System".

The subject of the contract is the execution by the contractor, together with the implementation of an IT solution supporting the service of sales and over -sales processes carried out in post offices together with the provision of maintenance services and warranty services.

- Poczta Polska has consistently focused on computerization. Currently, logistics service software is produced-the TMS system, intensive work in the field of e-mailing service is underway, an IT system that will improve customer service in postal facilities is another important investment in the digitization of processes. The digital mail is one of the pillars of our strategy for 2021–2023, we intend to allocate 1.4 billion for investments in IT and infrastructure. zloty. It is necessary for the post office to be a modern company that will effectively compete in many markets where he runs: courier, logistics or financial services - emphasizes Tomasz Zdzikot, president of Poczta Polska.

Currently, sales processes are carried out in post offices using many systems, including the Poczta 2000 system, which is the basic system supporting the implementation of business processes. However, it is a distributed system, which is why its operation in many areas becomes not very effective, and quite a long time needed to introduce new services or adapt to the needs of customers does not allow Poczta Polska to a quick response to changes in the business environment. Hence the need to implement the central operating system, which was reflected in the strategy of Poczta Polska.

- Computerization of services is a requirement of our time, it benefits both clients and employees. The new IT system for selling sales in post offices is one of the most important IT projects that we are currently conducting. By developing a range of various postal, bank and financial services, we care about the satisfaction of customers visiting our facilities - says Andrzej Bodziony, vice president of Poczta Polska.

The system will enable both the implementation of services and providing the sale of sales of commercial goods offered in branches. An additional benefit of the implementation of the NSO will also be simplification and optimization of operational processes in each distribution channel of services and products.

- Poczta Polska produces key software as part of the post -Software House post, which has become the company from our Poczta Polska Group Digital Services. This guarantees us the integration of digital competences allows for more efficient action and optimization of the costs of IT solutions, which are necessary to serve customers in an increasingly modern way - says Krzysztof Falkowski, vice president of the board of Poczta Polska.

Many labor -intensive processes will be automated thanks to the planned optimization functionalities. The implementation of the system is planned until the end of 2024.