Polish Post Office with a record year service Receipt at the point
Each month of 2019, Poczta Polska served over a million parcels in the network. Receipt at the point. Every third packet delivered by the operator came there. This means that customers of the state -owned company received twice as many shipments in this network than a year ago.
The number of parcels delivered by the post office in the collection option in 2019 has doubled. High dynamics could be seen especially at the pre -Christmas peak, when in the first two weeks of December customers received as many packages at points as throughout November. The company records a constant trend of increasing the popularity of shipping in the Żabka chain and Orlen Fuel Station. Postal facilities also maintain their strong position.
Customers receive as much as 85% of shipments on the day of delivery to the point. Increasingly, the use of the service is measured in seconds, for example, the average service time of the person receiving the package in the Żabka store is only 35 seconds. These reception points are increasingly popular among postal customers, this is determined by the size of the network and its development. In December 2019, over 40% of acceptance at the point was implemented in Żabki.
A map with all points is available on the website of receipt.poczta-polska.pl This option is also made available by e-stores. Thanks to this, customers can indicate which point their purchases should be delivered to. When ordering a package to the collection point, the customer has 7 days to pick up the shipment, if he decided to pick up in the machine, he has two days. After delivering the parcel to the collection point, Poczta Polska sends SMS and e-mail to the customer.
The main advantage of the service Receipt at the point is its flexibility. The customer himself decides when and where he will collect his parcel. It can do it during the refueling of the car, buying the press, or doing everyday shopping. The vast majority, almost 75% of these points, are open until late at night, some also around the clock seven days a week.
Vending machines supplement for pickup points
Even more freedom gives the customer the opportunity to collect the parcel in a parcel machine. The post office provides 200 such machines, located in separate zones of postal facilities available 24 hours a day and in Biedronka supermarkets.
The possibility of collecting a parcel in a self -service machine is the third most frequently chosen form of receipt after delivery by courier and personal collection. These data are confirmed by the Gemius 2018 report "Ecommerce in Poland", which shows that a group of people actively shopping online is in the age range 15–49, of which more than half indicates a self -service machine as a form of delivery motivating for shopping online.
ECOMmerce is a determinant of changes
From the Poczta Polska report entitled "The development of the courier, express and parcel shipment market (KEP) in Poland 2014-2023" shows that in 2018, KEP operators served over 476 million packages, i.e. 75% more than in 2014. The market value amounted to PLN 6.95 billion (an increase of 60% compared to 2014). It is forecasted that in 2023 KEP operators will serve almost 850 million packages, i.e. twice as much as in 2017. This means an increase of 78% compared to last year. The forecast average annual growth rate in 2019–2023 will be 11%.
The more common internet has a decisive influence on such a dynamic development of the KEP market. According to the GUS data, in 2010 internet access in households was at 63%, while in 2014 it was already 75%. In recent years, interest in e-shopping has been growing, and the consequence of each transaction is the new KEP parcel. Widespread e-shopping, such as electronic articles, clothing, books or toys have been supplemented with new articles that customers previously bought in traditional stores. Increasingly, Poles order medicines, food or construction supplies in e-stores.