The great reform of Poczta Polska is starting. The management board announced a transformation plan
The Poczta Polska Board has announced a transformation plan, according to which the company will be gradually transformed into a modern courier-cost-financial and digital company. The changes started today will include key areas of mail activities, such as courier or financial services. The new plan also assumes the modernization of IT systems, logistics processes and sales network. The reason for changes in the business profile is the still deteriorating financial situation.
The transformation plan adopted by the Management Board is necessary to rebuild the market position of one of the oldest companies in Poland, which plays the role and mission of the operator designated for the provision of a universal service. It is the duty of Poczta Polska to provide access to postal services for citizens of the whole country, regardless of their place of residence.
- The digital revolution and the resulting changes in the needs of customers caused that the company was on the edge. Today we have started the process of changes, thanks to which the mail will be transformed into a modern and earning company - said Sebastian Mikosz, president of Poczta Polska.
The transformation of Poczta Polska will be carried out in several stages. The first of them, under the name Poczta 1.0, assumes the introduction of the most urgent changes. They will be implemented later this year and will include IT area, improvement in the quality of postal services, as well as employment optimization.
- Poczta Polska must be reborn. The plan of voluntary departure addressed to administration employees today is extremely generous, and its purpose is to properly financial security of people departing. Employees who decide to use it will receive the equivalent of 12 salaries and will be able to take up a new job the next day - added Sebastian Mikosz. These changes are necessary because today nearly 65% of the costs of Poczta Polska are wages. The purpose of the changes is to make Poczta Polska an attractive employer.
To meet the needs of customers, IT changes are necessary. - Comprehensive digitization is necessary for the transformation of Poczta Polska. Its purpose is to get rid of many years of technological debt, associated with both equipment and outdated digital systems. Some of them are over 20 years old. The transformation plan assumes, among others Creation of the IT Shared Services Center and the introduction of modern solutions, enabling optimization and automation of processes as well as efficient and effective organization management - said Dariusz Śpiewak, vice president of Poczta Polska.
According to the transformation plan of the Polish Post Office, they will be adapted to the needs of customers depending on where they are located. Another role will be played by a post office in a small commune, another in a big city. In places distant from cities, the citizen service will become a post office. There you will be able to pick up a traditional parcel (paper or email), receive a pension, but also, for example, a passport or other documents and buy books and school notebooks. In addition to postal function, the largest branches in cities will act as a socio-cultural institution, but also a commercial gallery. Work is also underway on a new post -deposit model adapted to modern realities both in terms of the system, as well as equipment or assortment.
- By joining the transformation, we must be aware not only of our weaknesses and debts, but also the strengths that the post office is not lacking. That is why at the beginning of next year we will implement a plan for transforming KEP changes and financial services - said Sebastian Mikosz.
Polish Post Office is over 7.6 thousand facilities located all over Poland, thanks to which it has a unique product distribution ability. The brand is recognizable and its employees - including Postmen - enjoy social trust. The company has know-how and logistics skills, thanks to which it can become an important player on the KEP market. The company also has a network of well -located real estate in the centers of the most important cities in Poland.