Changes in connection with the introduction of an epidemic threat
Poczta Polska introduces changes in the services rendered. The company is in constant contact with the Chief Sanitary Inspector and other services responsible for the safety of people living in Poland.
From the next Monday (16.03 this year) in connection with the suspension of air transport, the post office suspends the admission of shipments to other countries. Changes in the organization of the work of postal facilities are introduced:
- The working hours of the facilities on business days are shortened to 6 hours, while on selected days the facility will be open from 14-20 or interchangeably for three hours on Saturday, also the other facilities open so far on Saturdays will serve customers for three hours-detailed information about the working time of individual facilities can be checked at www.poczta-polska.pl ,
- The work of 24 -hour institutions is shortened, these facilities will be open 7 days a week from 8.00 to 20.00,
- Customer service points in shopping malls will be closed.
The organization of customer service in post offices will be based on the principle that one person may stay with each active window. Detailed information will be placed on the front door. Bearing in mind the safety of clients and employees in institutions, the so -called Protective zones in direct customer service. People entering the facility are asked to keep a distance of about 1.5 meters while waiting for the service and remaining behind the tape on the floor also during service. Closer to the employee should be approached only to show documents and other necessary activities, at a clear request of the postal worker.
Poczta Polska does not change the rules for the payment of pension or pension transfers.
Special procedures will be implemented for people covered by quarantine and those receiving these benefits , the company is in contact with regional sanitary inspectors in this respect.
Disinfectant liquids and gloves and additional funds for employees have already been purchased, their distribution is underway at the weekend so that these funds go to all employees in contact with clients at the latest.